Discount Musical instruments - By 2Kool4Skool

a link to your 'Leave Feedback' page on eBay

Leaving Feedback on ebay is an important part of the transaction.

 
Whether you purchased from us through eBay, cooldiscountinstruments.com, Overstock or Yahoo, we appreciate your good feedback..and we love to leave it for you too. Please take the time to leave good feedback or a review for us. We'll do the same. If there is a problem with your order, please contact us first to allow us to correct it. At 2kool4skool, customer service doesn't end after you make your payment. It is only the beginning. We love to make musicians happy!

leave eBay feedback using this link

If you purchased from us through eBay, you also have the opportunity to leave Detailed Seller Ratings. Anything less than all 5 stars is like leaving a negative so if there is an issue that you need us to address, please call or email us.

Here is a guide to leave feedback the right way.

You should always communicate with your trading partner on ebay, especially when there are issues  that need to be resolved. Make sure that the email address that you are using is not being cought in a spam filter or junk mail folder. Always send emails though eBay's messaging interface by logging into you ebay account and contacting the seller through either the auction page of the item in question or through your "Items I Won" section of your "My eBay" page. If the seller has a phone number on their auction listings, try calling.  Sellers typically do not ignore buyers. there is often an issue with emails and junk mail or spam filters when emails go unanswered, so make sure you try all  options before leaving feedback. Keep in mind that a seller may not be working over the weekend or holiday so give ample time for a reply. Good sellers want tohear from you.

When it comes time to leave feedback for a transaction, remember that ebay feedback is a permanent record.  Ebay sellers are often small buisness people who's ebay sales are the only source of income for their family. Leaving a negative or even a neutral for a trivial matter can really hurt a whole family so think twice before you do it.  Naturally there are some instances where a negative is deserved, but only after all avenues of communication are exhausted.  If an issue is resolved, then the seller should receive a very positive feedback and comment for handling the issue.

In addition to leaving feedback, eBay now requests that you leave what is called "Detailed Seller Ratings" for each transaction. You can give the seller one to five stars for four different categories of service.  anything less than a 5 is like getting a negative because ebay's standard for ratings is 4.8 stars on average.  If you were pleased with the service you should give the seller 5 stars for every category. Anything less hurts the seller.

I hope you have found this information helpful. It was written from the standpoint of the seller, which is often overlooke. The most important thing is communication. Please make sure that you have tried to communicate with the seller via phone AND email and give time to respond before acting.